4 августа 2021Главная новость

В аэропорту Толмачево открылся пункт вакцинации В аэропорту Толмачево открылся пункт вакцинации

В медпункте аэропорта Толмачево 4 августа 2021 года  открылся пункт вакцинации против новой коронавирусной инфекции COVID-19 (SARS-CoV-2)

17 марта 2014

New Call Center service

Among other services provided by NOVOSIBIRSK International Airport, now the most modern automatic call center becomes available for all its clients providing an exceptional customer service for the incoming inquires and client information.


The airport call center provides its passengers with all necessary information about flight schedule, contact details, ticket prices, baggage transportation rules, etc.


Moreover, the shipment tracking service is now available for the customers of Tolmachevo Cargo freight terminal as well as the price list of cargo handling at the terminal. The call center operates both in the incoming as well as outgoing mode: now customers of the cargo terminal are able to receive notifications about the shipments handled via SMS or voice messages at the stationary phone.


For all passenger and cargo enquiries, please contact us at (383) 216-98-41, 216-97-71, 216-97-50, 216-97-51 or 216-92-55. You can also get more details about Tolmachevo Cargo services at (383) 216-95-10, 216-98-10, 216-92-03, 216-92-08, 216-92-04. The call center provides its services at any time 24/7.


The call center of NOVOSIBIRSK International Airport operates on the software based communications platform Oktell 2.0 organized by OJSC Software Solutions Center (“Tsentr Programmnyh Resheniy”). The technology allows to provide its customers with all information updates much faster to meet individual requirements of each passenger as well as to improve service quality at large.


NOVOSIBIRSK International Airport is the largest air hub in Russia east of the Urals on major transit routes between Europe and Asia. The capacity of domestic terminal makes up to 1,800 passengers per hour, while the international terminal capacity – up to 750 passengers per hour. The airport has two runways of ICAO I and II Categories. In 2013 the passenger traffic exceeded 3.7 mln passengers and cargo traffic totalled 29.9 thousand tons of cargo and mail handled. In 2014 the airport expects to serve 4.2 mln passengers and handle over 32 thousand tons of cargo and mail.

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